Shipping Policy

Processing time:

We processes orders between Monday and Friday. Orders will be processed within 2-7 working days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please note: during 1/17/20 - 1/30/20 our factories will be closed for holiday season. All the orders that will be placed during this period of time will be processed and shipped after the holiday season with priority and a gift inside. All those orders will not be processed within 2-7 working days.

Countries we can ship to:

United States, United Kingdom, Switzerland, Denmark, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal,Thailand,Sweden, Philippines, South Korea 

The approximate shipping time according to each country:

United Kingdom, United States, Switzerland, France, Canada, Australia: You can expect your package to arrive in 7-24 working days (Monday to Friday).

Others: 10-24 working days.

*Please note: due to the high demand for the holiday season, unfortunately, we can’t guarantee product delivery before Christmas. We will do our best to deliver the orders as fast as possible.

*Please note: these are estimated delivery times only, therefore DIY Diamonds Painting is not guaranteeing delivery dates.
*Please note, your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you upon dispatch, or can be viewed at your order details.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

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