Shipping Policy

Processing time:

We processes orders between Monday and Friday 8:00AM - 6:00PM GMT (working days).
Orders placed after business hours will not be processed until the next business day.
Important message: Due to coronavirus (COVID-19) pandemic there might be a delays in processing & shipping caused by shipping carriers and regulatory measures in each country, unfortunately it's not under our control. please contact your local post office service for updated information & restrictions in your country.

Countries we can ship to:

United States, United Kingdom, Switzerland, Denmark, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal,Thailand,Sweden, Philippines, South Korea 

The approximate shipping time for orders placed before March 6th:

- United Kingdom, United States, Switzerland, France, Canada, Australia: 7-35 working days.
- Other countries: 10-35 working days.

The approximate shipping time for orders placed after March 6th:

- United Kingdom: 5-27 working days.
- Europe: 7-27 working days.
- United States & Canada: 7-27 working days.
- Australia & New Zealand: 7-27 working days.

*Please note: these are estimated delivery times only, therefore DIY Diamonds Painting is not guaranteeing delivery dates.
*Please note: your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you upon dispatch, or can be viewed at your order details.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

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